State Farm® Insurance Agent Brian Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
chuck thomas
November 6, 2025
"Very good experience"
Robert Martin
November 5, 2025
"Excellent service and freindly staff. Kathryn handled my requests very efficiently."
"Thank you Robert for your kind words. We are so glad to hear that Kathryn handled all of your insurance needs efficiently while providing great customer service. Thank you for being a loyal BJSF customer."
Mackenzie Shiver
October 30, 2025
"Great customer service from Kathryn."
"Thank you Mackenzie for your kind review. Kathryn is truly an asset to our team."
Christina Rogers
October 24, 2025
"Friendly staff. Very knowledgeable."
"Thank you for your kind review, Christina! We appreciate you."
Phil Light
October 22, 2025
"It was a pleasure working with Stephanie. She has been very patient with me and guided me through the process every step of the way. Plus I saved a total of $1,300 between auto and homeowners"
"Mr. Light, thank you for your kind words. Stephanie is a true asset to our agency!! "
sheena mendez
October 16, 2025
"I absolutely love state farm .. They are very patient when u have questions and they dont hesitate to help u find the best rates with auto renters and life insurance I have all 3 .. thank u Brian Jones .."
"We are very thankful for customers like yourself Sheena! Thank you for trusting us!"
Bill Whittington
October 10, 2025
"Thank you for the fine customer service, professional and friendly attitudes."
"Mr. Whittington, we are thankful that you find our customer service professional and friendly! That is our goal! We appreciate customers like yourself! "
Amanda Montgomery
October 10, 2025
"Excellent customer service! Kathryn was very efficient and helpful with solving any questions I had."
"Thank you for your kind review Amanda! Kathryn is a blessing to our team and our customers! "
Timothy Ward
October 10, 2025
"I have never had a problem with him.They've always been very nice and helpful"
"Thank you for your kind word Mr. Ward! We appreciate your business! "
Aurienta Douglas
October 1, 2025
"I love State Farm. Kathryn is so sweet and so helpful. And called back when she said she would and I love that. She was very sweet and helpful. I would recommend this office every time!"
"Kathryn is a true asset to our office, and we appreciate your kind words! Thank you for your business!"
Chance Goldsmith
September 30, 2025
"The staff at Brian Jones - State Farm has been nothing less then professional. They answer all questions and explain any changes or policy updates with proficient understanding. I highly recommend them to anyone needing any kind of insurance needs."
"Thank you so much for your review Mr. Goldsmith! I am very thankful to hear that we got all your questions answered! "
Angelia Snell
September 29, 2025
"Very good on what you need. An will help if you ask question"
"Thank you for your review! We’re always happy to answer questions and make sure you have the help you need!"
Bailey Peaden
September 29, 2025
"Kathryn and the rest of the Staff at Brian Jones State Farm are always polite and very helpful."
"Thank you for your feedback. We’re so glad Kathryn and our team have been able to provide you with helpful and friendly service. We truly appreciate your support and trust in us!"
Wyatt Sanders
September 23, 2025
"Kathryn was very knowledgeable and helpful during the process of swapping my vehicle policies over."
"Thank you for sharing your experience! We’re so glad Kathryn was able to make your policy swap smooth and easy. We appreciate your trust in us!"
Misty Chinn
September 17, 2025
"Stephanie from BJSF called me up. She had reviewed my policies, found savings I could be benefitting from, ran the numbers, and called me to explain! All I had to do was answer the phone! How refreshing to get a chance to save $ in today's climate, and I didn't even have to do the work to find it!? I appreciate the outstanding customer service and the effort this office provides to and for their customers."
"Thank you so much for your kind words! We’re thrilled to hear that Stephanie was able to help you uncover savings and make the process easy. At BJSF, we always strive to go the extra mile for our customers, and it’s wonderful to know that effort makes a difference. We truly appreciate your trust in us and look forward to continuing to serve you!"
Deborah Reaves
September 10, 2025
"Jack Barlow was awesome. He met my needs and his customer Service is amazing. I will refer State Farm to all my family and friends. Very satisfied customer."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Texie Smith
September 2, 2025
"Brian jones state farm. Ins are the best ever, they was on the spot as soon they hear about they, they took care of everything. That's awesome"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kerry
August 28, 2025
"Very courteous team, helpful and educational regarding the policies, and prompt in reaponse"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Heather Lunsford
August 27, 2025
"This is the best agency. They always help when I need someone and are quick to get resolution."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Shunvita Roulhac
August 20, 2025
"Ainslie C. has great friendly customer service skills. Highly recommend you give them a call."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tiffany C
August 18, 2025
"I was looking to get new car insurance that was affordable with the multi car discount well I can say that State Farm was and is my(Go To Car Insurance Agency) Kathryn was very professional and friendly she also answered all the questions that I needed to be answered for myself so if anyone is looking to get new car insurance STATE FARM Insurance Agency in Dothan Alabama is the one to call everyone there is so wonderful...Thanks You Guys!!"
"Thank you so much, Tiffany! We’re so glad to hear Kathryn was able to provide the answers and support you needed. It means a lot to us that you trust our team as your go-to car insurance agency. We truly appreciate your kind words and look forward to continuing to serve you. "
Ben Pope
August 15, 2025
"Have been with Brian and his team for over a decade and have always been taken care of. Recently had an issue(nothing to do with them) and Jack went above and beyond getting everything taken care of when he honestly didnt even have to deal with it.hands down the best team to work with!"
"Thank you so much, Ben! We truly appreciate your loyalty over the past decade. We’re thrilled to hear Jack was able to go above and beyond for you. Our team always strives to take great care of our customers. Your kind words mean a lot to all of us at BJSF!"
Tanja Knight
August 14, 2025
"Amazing staff and service! Very attentive to their customers and a speedy turnaround when we had to file a claim; no question went unanswered. We appreciate BJSF and all they do for their customers!"
"Thank you so much for your kind words, Tanja! We’re thrilled to hear you had a great experience with our team. Providing attentive service and quick support is always our goal, and it means a lot to know it made a difference for you. We truly appreciate your trust in BJSF!"
Nicole Godwin
August 12, 2025
"My husband and I have been using Brian Jones State Farm for many years to insure our vehicles and home. We have never had to file a claim until last week, when my husband was in an auto accident. I had no idea where to start, other than to call the office and report the accident. I spoke with Jack Barlow, and he has been extremely helpful during this process! I cannot thank the team enough for giving me a peace of mind and the knowledge of how to proceed with a stressful situation."
"Thank you for your kind review Nicole! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We truly appreciate your business, and look forward to continuing to support your insurance needs."
Beth Anne Mustin
August 12, 2025
"Stephanie is always so helpful and courteous. From assisting me with our homeowner’s insurance during the purchase of our home to adding a new car to our auto plan, she was very thorough and answered all my questions with ease!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"