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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lovebug8123

December 17, 2025

5  out of  5
rating by Lovebug8123
"Kathryn was so sweet, quick, and easy to work with definitely will continue to be a customer at this State Farm!"
We responded:
"I am so happy that Kathryn was sweet, quick, and easy to work with! Definitely what we strive for! We truly appreciate your business! "
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Rick Wood

December 16, 2025

5  out of  5
rating by Rick Wood
"Just signed up with Brian Jones-State Farm and it was one of the easiest switches I have made for insurance. I worked with Ainslie, and she was extremely professional, and helpful, and I saved a lot of money with State Farm compared to the same coverage I had with my previous insurance co. Easily 5 star service! Thank you Ainslie!"
We responded:
"Mr. Wood, thank you for your trust in us! We truly appreciate your business. Ainslie is a blessing to our team and I am very thankful to hear she was professional and helpful! "
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Erin Sanders

December 15, 2025

5  out of  5
rating by Erin Sanders
"Brian Jones office is amazing. They talked me into getting renters insurance over a year ago, we had a house fire Oct 15 .. Jack was so compassionate and kind when helping that day. I was a mess! We are now purchasing a house so naturally my only choice for Homeowners! Our mortgage company had different ideas but Ainslie has worked her magic and got me all fixed! The peace of mind is worth every penny! Thank you great service!!"
We responded:
"Erin, what an amazing story!! Jacks compassionate nature is a true blessing to our team! Thank you for sharing your story and placing your trust in us over the years! "
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Amanda Arrighi

December 9, 2025

5  out of  5
rating by Amanda Arrighi
"I’ve been a customer of Brian Jones State Farm for around 11 years now. Every interaction I’ve had with them has been very pleasant, and they’re always willing to help and answer any questions. I called today and had wonderful, hassle free assistance by Kathryn. She was sooo nice to speak with! Definitely recommend this State Farm team!"
We responded:
"Amanda, thank you for your kind words about our team! We are so thankful to hear that Kathryn consistently offers hassle free assistance! Thank you for your business over the years and continued trust in us! "
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Jamey King

December 9, 2025

5  out of  5
rating by Jamey King
"Kathryn helped me understand everything by doing an amazing job explaining coverages and how things as a first time insurance buyer. Amazing service"
We responded:
"Jamey thank you for your trust in our agency! Walking customers through buying insurance for the first time is something we take pride in being able to do! We appreciate your business! "
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Scott King

December 9, 2025

5  out of  5
rating by Scott King
"Ainsley and Jason are great to work with. They provide quick and dendable service every time."
We responded:
"Mr. King, thank you for your kind words! We are very thankful that Jason and Ainslie provide quick and dependable service to you! That is our goal! "
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lauren lawrence

December 5, 2025

5  out of  5
rating by lauren lawrence
"Hello, I spoke with Kathryn today and she quickly assisted with my renters insurance questions. So nice and helpful! Thank you so much! I definitely recommend the establishments services."
We responded:
"Hi Lauren! I am so thankful Kathryn was able to assist you with renters' insurance questions! We truly appreciate your business!"
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bl ank

December 3, 2025

5  out of  5
rating by bl ank
"Lady was super Helpful on getting me a quote and very nice and kind and understanding of the stressful situation I was in. I was able to help me out thank you very much."
We responded:
"We are very thankful that we were able to help you get a quote! We understand shopping for insurance can be stressful and it is our duty to take that stress off of you! Thank you for your business! "
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Martesha

December 1, 2025

5  out of  5
rating by Martesha
"I’ve been with State Farm for some time and everyone is always helpful, professional and knowledgeable."
We responded:
"Thank you so much for your kind words Martesha! We are thankful for your business!"
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Rhonda Smallwood

November 24, 2025

5  out of  5
rating by Rhonda Smallwood
"Jack Barlow was awesome helped me greatly with my claim I appreciate him so much"
We responded:
"Thank you for your kind words Rhonda! Jack is an awesome asset to our team! "
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Cabbion Martin

November 17, 2025

5  out of  5
rating by Cabbion Martin
"Kathryn made the process of getting my insurance switched over so easy and fast. Thank you so much."
We responded:
"Kathryn is a tremendous asset to our team! We are very thankful she made the process easy and fast for you! Thank you for your business! "
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Clara Ingram

November 14, 2025

5  out of  5
rating by Clara Ingram
"Was able to find affordable insurance for a young driver Ms Stephanie was such a help!"
We responded:
"Thank you for such a kind review! We are glad you were able to find an affordable policy and thankful Stephanie was a big help! "
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Cynthia Visser

November 12, 2025

5  out of  5
rating by Cynthia Visser
"Recently moved to Alabama. In the market for car insurance, Stephanie called me soon after sending in my online inquiry. Was able to get car and life insurance within 10 minutes. Thanks Stephanie for making this a smooth process. Highly recommend."
We responded:
"Thank you for your kind words, Cynthia! We’re so glad to hear Stephanie could reach out quickly and help you get both car and life insurance in just minutes. We appreciate your recommendation and are excited to have you with BJSF! Welcome to Alabama!"
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chuck thomas

November 6, 2025

5  out of  5
rating by chuck thomas
"Very good experience"
We responded:
"Thank you for your kind review, Chuck. We appreciate you!"
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Robert Martin

November 5, 2025

5  out of  5
rating by Robert Martin
"Excellent service and freindly staff. Kathryn handled my requests very efficiently."
We responded:
"Thank you Robert for your kind words. We are so glad to hear that Kathryn handled all of your insurance needs efficiently while providing great customer service. Thank you for being a loyal BJSF customer."
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Mackenzie Shiver

October 30, 2025

5  out of  5
rating by Mackenzie Shiver
"Great customer service from Kathryn."
We responded:
"Thank you Mackenzie for your kind review. Kathryn is truly an asset to our team."
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Christina Rogers

October 24, 2025

5  out of  5
rating by Christina Rogers
"Friendly staff. Very knowledgeable."
We responded:
"Thank you for your kind review, Christina! We appreciate you."
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Phil Light

October 22, 2025

5  out of  5
rating by Phil Light
"It was a pleasure working with Stephanie. She has been very patient with me and guided me through the process every step of the way. Plus I saved a total of $1,300 between auto and homeowners"
We responded:
"Mr. Light, thank you for your kind words. Stephanie is a true asset to our agency!! "
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sheena mendez

October 16, 2025

5  out of  5
rating by sheena mendez
"I absolutely love state farm .. They are very patient when u have questions and they dont hesitate to help u find the best rates with auto renters and life insurance I have all 3 .. thank u Brian Jones .."
We responded:
"We are very thankful for customers like yourself Sheena! Thank you for trusting us!"
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Bill Whittington

October 10, 2025

5  out of  5
rating by Bill Whittington
"Thank you for the fine customer service, professional and friendly attitudes."
We responded:
"Mr. Whittington, we are thankful that you find our customer service professional and friendly! That is our goal! We appreciate customers like yourself! "
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Amanda Montgomery

October 10, 2025

5  out of  5
rating by Amanda Montgomery
"Excellent customer service! Kathryn was very efficient and helpful with solving any questions I had."
We responded:
"Thank you for your kind review Amanda! Kathryn is a blessing to our team and our customers! "
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Timothy Ward

October 10, 2025

5  out of  5
rating by Timothy Ward
"I have never had a problem with him.They've always been very nice and helpful"
We responded:
"Thank you for your kind word Mr. Ward! We appreciate your business! "
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Aurienta Douglas

October 1, 2025

5  out of  5
rating by Aurienta Douglas
"I love State Farm. Kathryn is so sweet and so helpful. And called back when she said she would and I love that. She was very sweet and helpful. I would recommend this office every time!"
We responded:
"Kathryn is a true asset to our office, and we appreciate your kind words! Thank you for your business!"
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Chance Goldsmith

September 30, 2025

5  out of  5
rating by Chance Goldsmith
"The staff at Brian Jones - State Farm has been nothing less then professional. They answer all questions and explain any changes or policy updates with proficient understanding. I highly recommend them to anyone needing any kind of insurance needs."
We responded:
"Thank you so much for your review Mr. Goldsmith! I am very thankful to hear that we got all your questions answered! "
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Angelia Snell

September 29, 2025

5  out of  5
rating by Angelia Snell
"Very good on what you need. An will help if you ask question"
We responded:
"Thank you for your review! We’re always happy to answer questions and make sure you have the help you need!"