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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Antonya Glenn

Antonya Glenn

June 9, 2025

5  out of  5
rating by Antonya Glenn
"My experience at State Farm was great everyone was helpful and customer service was awesome"
We responded:
"Antonya, we are so thankful your experience with us was great! Thank you for your business! "
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linda cade

June 2, 2025

5  out of  5
rating by linda cade
"Estella and team are amazing. She listened to what I needed and always goes above and beyond. I am so grateful to have switched over. The entire team are the best of the best!"
We responded:
"Thank you for your kind words Linda! We truly appreciate your business and are thankful Estella took good care of you!"
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Rebecca Grantham

May 30, 2025

5  out of  5
rating by Rebecca Grantham
"Kathryn was amazing in talking with us about our policies."
We responded:
"Thank you, Rebecca, for your kind review. Kathryn is a wonderful asset to our team. We are so glad to hear she provided you with excellent customer service and answered all of your questions regarding your policies. We appreciate you!"
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Taylor Hurst

May 29, 2025

5  out of  5
rating by Taylor Hurst
"Brian Jones and his team has been great to work with over the years! They always strive to keep the customer first."
We responded:
"Thank you for your kind review Taylor! Keeping the customer first is our top priority. I truly appreciate your business and your family's business over the years! - Brian"
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Hali Mason

May 27, 2025

5  out of  5
rating by Hali Mason
"The best insurance company! Every one is so nice and always willing to go above and beyond to help their customers. They are always willing to help and do whatever we need immediately. Highly recommend!"
We responded:
"Mrs. Mason, thank you so much for your kind words! Our team aims to do whatever we need to do to make sure we are there for our customers! "
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Kristy Everheart

May 27, 2025

5  out of  5
rating by Kristy Everheart
"Stephanie was such a pleasure to work with, and she made everything happen so effortlessly. I recommend her for assisting anyone with their switch with insurance."
We responded:
"Kristy, thank you for your kind words! Stephanie is a pleasure to employee and a great asset to our team! Thank you for recommending her and for your trust in our agency! "
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Kristen Parrish

May 27, 2025

5  out of  5
rating by Kristen Parrish
"Great staff. Painless claims process and quick turn around! Great job!"
We responded:
"Thank you for your kind words!! It is our aim to make your claims process as painless as possible. We appreciate your business and trust in our agency! "
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Teresa Martin

May 19, 2025

5  out of  5
rating by Teresa Martin
"Very nice dealings! Ty Ms Clark cheaper than what I had!"
We responded:
"Thank you for your kind words, Teresa. Bailey is an asset to our team. We are so glad to hear you had a great experience and found our prices competitive. We appreciate your business!"
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Bradley Utley

May 17, 2025

5  out of  5
rating by Bradley Utley
"Great place to get car insurance"
We responded:
"Thank you so much for your kind words Bradley! We appreciate your business! "
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Shambervia Foster

May 15, 2025

5  out of  5
rating by Shambervia Foster
"⸻ I couldn’t be more satisfied with my experience with Brian Jones State Farm Insurance Company. From the very beginning, their team was responsive, knowledgeable, and genuinely committed to helping me find the best coverage for my needs. The entire process was smooth and transparent, and they took the time to explain all my options in detail, ensuring I felt confident and informed every step of the way. If you’re looking for an insurance provider that values its clients and delivers top-tier service, I highly recommend State Farm Insurance Company (Catherin) They’ve earned my trust and continued business!"
We responded:
"Thank you so much for your kind words, Shambervia! We are so glad to hear that you had a such a positive experience with our team and Kathryn. She is truly an asset to our team. Making sure our customers feel confident and well-informed about their coverages while providing excellent customer service is always our goal, and it is wonderful to know we did just that. Thank you for choosing our agency and continuing to give us the opportunity to serve you. We appreciate you."
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Danny Sharp

May 12, 2025

5  out of  5
rating by Danny Sharp
"Good people responding quickly to our claim."
We responded:
"Danny, thank you so much for sharing your positive experience with our claims process. We're so glad we could provide the support you needed and make the process smooth for you. Our team is always here to help if you need anything else. "
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Ann Smith

May 9, 2025

5  out of  5
rating by Ann Smith
"Great rates and service. Transition was made easy."
We responded:
"Thank you Ann for the great feedback! We’re thrilled to hear that you found our rates competitive and the transition process smooth. We’re always here to help if you need anything at all!"
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Hanna Brewer

May 9, 2025

5  out of  5
rating by Hanna Brewer
"Mrs. Stephanie at Brian Jones Insurance was amazing! She found the best price for both my cars and kept in touch throughout the process. Five stars!"
We responded:
"Hanna, thank you so much for the wonderful review! We’re thrilled to hear that Stephanie provided you with excellent service and found the best rates for your cars. We’re always here to help with your insurance needs. Thank you for giving our agency the opportunity to serve you. "
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Thomas McClain

May 7, 2025

5  out of  5
rating by Thomas McClain
"Great stuff best price & more for your money..I wish I was with them along time ago I would have saved money..thank State Farm..."
We responded:
"Mr. McClain, we appreciate your awesome review! It's great to hear that you're getting the coverage you need at a price you love. Welcome to the State Farm Family. We are glad to have you! If you ever need anything or have any questions, please don't hesitate to call!"
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Todd Hicks

April 30, 2025

5  out of  5
rating by Todd Hicks
"Super informative and helpful attendant. Very polite and professional"
We responded:
"Thank you Todd for the thoughtful review. Excellent customer service is something we strive for every day. We're grateful for your long-standing support and sharing your experience with us!"
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Caitlin Carter

April 29, 2025

5  out of  5
rating by Caitlin Carter
"So thankful for everyone at the BJSF agency. Bailey was so sweet and got me to just the right person I needed to see. They also have been helpful to our residents. Thank you BJSF"
We responded:
"Thank you, Caitlin for your awesome review! We are so glad to hear about your positive experience with Bailey and the rest of our team. Thank you so much for your referrals and your loyalty. We appreciate you! "
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Geveda Lowery

April 29, 2025

5  out of  5
rating by Geveda Lowery
"I always have a fantastic experience working with Estella McGriff. She takes the time to explain all my options clearly and helps me find the best fit for my needs at a competitive price. I never feel rushed or pressured - simply supported and informed. Highly recommend if you’re looking for an honest and knowledgeable insurance agent."
We responded:
"Thank you, Geveda for your kind words and recognizing Estella's commitment to our customers! We're lucky to have her on our team, and stories like yours makes us proud of the service we strive to offer every day."
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Shelia Eschbach

April 28, 2025

5  out of  5
rating by Shelia Eschbach
"Stephanie is very friendly and easy to work with."
We responded:
"Shelia, we appreciate your positive feedback! Stephanie is a valued member of our team, and we're so glad to hear she made your insurance process smooth and easy for you. We'll be sure to pass along your kind words!"
Profile photo of Stephanie Webster (Dragonlady)

Stephanie Webster (Dragonlady)

April 28, 2025

5  out of  5
rating by Stephanie Webster (Dragonlady)
"Everyone in that office are so friendly & always greets you with a smile. Bailey has helped me out alot & was very prompt on answering me back & answers to whatever questions I may have had."
We responded:
"Thank you, Stephanie for your kind review! We're thrilled to hear about your positive experience with Bailey and the rest of our team. Providing helpful, friendly service is what we're all about. Thank you for your support!"
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Mike W

April 28, 2025

5  out of  5
rating by Mike W
"Bailey rules great customer service"
We responded:
"Thank you, Mike for your kind words! We are glad to hear Bailey provided excellent customer service, and we are thankful she is a part of our team."
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Jeffrey Dowling

April 28, 2025

5  out of  5
rating by Jeffrey Dowling
"Bailey was awesome. Made it all easy and made sure I had the right coverage for all my belongings. Answered all my questions and went above and beyond explaining the answers."
We responded:
"Thank you, Jeffrey for sharing your experience. Bailey is a valued member of our team, and we're so glad to hear she made your insurance process smooth and easy for you. We'll be sure to pass along your kinds words!"
Profile photo of Ahriel Bell

Ahriel Bell

April 28, 2025

5  out of  5
rating by Ahriel Bell
"Everyone was so helpful and very friendly. They explained things throughly. Ive had them for a few years and never had a problem.They also respond quickly via text or phone call."
We responded:
"Thank you for the kind words, Ahriel! We're so glad we could help answer any questions you have regarding your insurance while making the process easy for you. We're always here if you have any questions in the future!"
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Jack gerrish

April 28, 2025

5  out of  5
rating by Jack gerrish
"Great office, made everything easy!"
We responded:
"Thank you, Jack for your kind words! We are glad you have had a great experience with us and appreciate you taking the time to give us a review!"
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John C Chandler

April 25, 2025

5  out of  5
rating by John C Chandler
"An amazing agent and supporting team. Brian goes above and beyond to ensure customer satisfaction. We could not ask for a better Insurance Agent and Team!!!"
We responded:
"Thank you Mr. Chandler! We appreciate your business and trust over the years! "
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Jeanne Barlow

April 24, 2025

5  out of  5
rating by Jeanne Barlow
"Great customer service and knowledgeable staff. I’ve been very pleased with all aspects of Brian Jones State Farm Agency. I enjoyed working with Jack as he assisted me with my insurance needs."
We responded:
"Thank you Mrs. Barlow!! We appreciate your kind words!! Jack is a tremendous asset to our team! "