State Farm® Insurance Agent Brian Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Faye Davis
July 27, 2025
5
out of
5
rating by Faye Davis
"I had a great experience and the employee Jack was very helpful and pleasant!"
We responded:
"Faye, thank you for the kind review! We’re so glad you had a great experience and that Jack was able to help—he’s a great part of our team! We appreciate you and are here any time you need us. "
Troy Hahn
July 24, 2025
5
out of
5
rating by Troy Hahn
"Quick cost effective Stephanie is top notch!"
We responded:
"Thank you for your 5 star review, Troy! We’re so glad to hear you had a quick and cost-effective experience. Stephanie truly is top notch, and we are glad to hear she made your experience a great one. Welcome to the BJSF family! We appreciate you."
Srikanth Bollampally
July 24, 2025
5
out of
5
rating by Srikanth Bollampally
"Ms. Stephanie Bostick helped us get new policy in Alabama state and it was great working with her as it was an hassle less experience . Keep doing the great work . Thanks"
We responded:
"Srikanth, Thank you so much for your kind words! We’re thrilled to hear that Stephanie made your experience smooth and hassle-free. Helping customers like you is what we love to do! Welcome to the Brian Jones State Farm! We are glad to have you!"
Troy Stearns
July 23, 2025
5
out of
5
rating by Troy Stearns
"I am new to the area, and I cannot say enough good things about Mr. Brian Jones and his team at State Farm Insurance Agency in Dothan Alabama. From the very first it was clear that this team goes above and beyond to make sure my insurance needs were taken care of. Mr. Brian Jones leads an outstanding group of professionals who are not only fast and efficient but genuinely care about their clients. All my questions were answered with clarity and in layman's terms so there were no misunderstandings regarding State Farms policy's. You really feel they try to help you as a person and not as a number. I would also like to give a special heartfelt shout-out to Kathryn who is nothing short of exceptional. Kathryn made changes to my policy I needed, and I was out of there in minutes. To anyone needing home or auto insurance I would definitely recommend Brian Jones State Farm. 10 out of 10 stars."
We responded:
"Mr. Stearns, it is truly an honor to serve this community and your kind words mean so much to us!! Kathryn is a true asset to our team and we are thankful for her!! We appreciate your 10/10 and recommendation! Looking forward to helping you anytime."
John Mcanulty
July 23, 2025
5
out of
5
rating by John Mcanulty
"Bailey did an excellent job answering all my questions and putting me at ease in setting up my home and car insurance. She was very courtous and professional. She went above and beyond in her efforts to help me through a very stressful situation. i would give her a 10 if possible."
We responded:
"Thank you for the awesome feedback! We’re so glad Bailey made the process smooth and stress-free for you. Welcome to the BJSF family! We appreciate you!"
Zoey Jackson
July 23, 2025
5
out of
5
rating by Zoey Jackson
"Very kind & helpful staff."
We responded:
"Thank you so much! We truly appreciate your kind words and are grateful for the chance to help. "
Luke Nelson
July 23, 2025
5
out of
5
rating by Luke Nelson
"The staff is one of kind! Love me some BJSF!!!"
We responded:
"We’re one of a kind because of awesome people like you! Love us some BJSF fans like you!!! Thanks so much! "
Adryana Aliabadi
July 23, 2025
5
out of
5
rating by Adryana Aliabadi
"Luke was a lot of help! Thankful for the entire staff! Will never regret choosing BJSF!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Wilfred Smith
July 23, 2025
5
out of
5
rating by Wilfred Smith
"Awesome customer support and made it a very easy and understanding transition in coverages from my previous auto & home company coverage. Very detailed and specific on discussing coverages that I have never really took serious. Highly Recommend Brian Jones State Farm. Gave 5 stars because there is not 6."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Truly appreciate your business Mr. Smith! "
Ire'anna Wesley
July 23, 2025
5
out of
5
rating by Ire'anna Wesley
"I love Brian Jones State Farm and Jack is the best. They always call you and remind you about your payment so you don’t forget."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
melanie deal
July 21, 2025
5
out of
5
rating by melanie deal
"I needed to make a change in our insurance due to adding a teenage driver. When I called Kathryn at State Farm she was amazing. They provided me with everything I needed and made my insurance transition smooth and seamless. Thank you Kathry A. and Brian Jones State Farm!"
We responded:
"Thanks so much for the kind review, Melanie! We’re happy Kathryn took great care of you. We’re always here to make things simple and stress-free! We appreciate you."
Antonya Glenn
July 19, 2025
5
out of
5
rating by Antonya Glenn
"My experience at State Farm was great everyone was helpful and customer service was awesome"
We responded:
"Antonya, we are so thankful your experience with us was great! Thank you for your business! "
Jeffrey Mitchell
July 18, 2025
5
out of
5
rating by Jeffrey Mitchell
"Luke Nelson was very easy to work with and saved me a bunch of money. I should have been using Luke at State Farm way before now. He was very upfront with me and like I said saved me $466 a month. Thanks Luke."
We responded:
"Thank you so much for your kind words! Luke is great at being upfront and making the process easy. We’re thrilled he was able to save you $466 a month while making sure you are properly covered—that’s a huge win! We’re glad you found us and appreciate your trust. Thanks again!"
Derick Creekmore
July 17, 2025
5
out of
5
rating by Derick Creekmore
"Great group of people who genuinely care and take their time to build a relationship with you. They do an outstanding job of explaining your options in a manner that doesn’t leave you feeling overwhelmed and confused. You can tell that they actually want what’s best for you and your family. If your looking for insurance or looking to swap(like me) I 100% recommend reaching out to Brian and his team they will take care of you."
We responded:
"Thank you so much, Derick! We truly appreciate you recognizing how much we care and take the time to build real relationships. It’s important to us to explain your options clearly so you never feel overwhelmed or confused. Knowing that you feel we genuinely want what’s best for you and your family means everything. We’re grateful for your trust and so happy to have you with BJSF! "
A “NaNa” Fowler
July 15, 2025
5
out of
5
rating by A “NaNa” Fowler
"I just had an amazing help with the change over for my homeowners insurance. Luke was very informative and involved with the entire process. Thank you once Again!!"
We responded:
"Thank you so much for the awesome review! We’re thrilled to hear Luke was informative and involved throughout your homeowners switch. We appreciate you choosing us and look forward to serving you more in the future."
Desirae' Owens
July 14, 2025
5
out of
5
rating by Desirae' Owens
"Wonderful staff and experience"
We responded:
"Thank you for the positive feedback! We’re committed to providing excellent service and are so pleased to know your experience with our staff was a great one. We appreciate you."
Lauren Davis
July 12, 2025
5
out of
5
rating by Lauren Davis
"They have been great to work with and helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Ashley Pollock
July 11, 2025
5
out of
5
rating by Ashley Pollock
"My experience with State Farm has been awesome.Kathryn and others in the office are very helpful, patient and professional.I really recommend this location."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Jonathan
July 11, 2025
5
out of
5
rating by Jonathan
"Brian’s State Farm in Dothan is top-notch! The team is always helpful and professional, and they’ve provided me excellent service every time. They are great people who truly care about their clients."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Brent Maloy
July 10, 2025
5
out of
5
rating by Brent Maloy
"Kathryn was super helpful and very personable."
We responded:
"Thank you for the great feedback, Brent. We're so glad to hear Kathryn could provide helpful and personable service for you!"
Brenda Vinson
July 10, 2025
5
out of
5
rating by Brenda Vinson
"State Farm is caring, Patient and quickly helps with all of our insurance needs."
We responded:
"Thank you Brenda for your kind words. We're glad to be here for all your insurance needs and truly appreciate your support!"
michael brudi
July 9, 2025
5
out of
5
rating by michael brudi
"Communication was great. Jason and Jack are very helpful and the rates are great!"
We responded:
"Michael, thank you for the great review. We're so glad Jason and Jack were able to help. Our goal is to always provide excellent customer service. We appreciate you choosing our team!"
Scott Hudson
July 9, 2025
5
out of
5
rating by Scott Hudson
"They have outstandingly friend and helpful staff have been with them for 13 years and plan to stay with them. They cover all 4 of my cars and my homeowners insurance"
We responded:
"Scott, thank you for your incredible loyalty over the past 13 years! We're grateful to cover what matters most to you, and we're so glad our team has been friendly and helpful along the way. We truly appreciate your continued trust and support!"
Teresa Phelps
July 9, 2025
5
out of
5
rating by Teresa Phelps
"I love having them for my auto insurance"
We responded:
"Thanks so much Teresa! We're happy to have you with us and glad you're loving your auto insurance. We appreciate you!"
Amber Seals
July 1, 2025
5
out of
5
rating by Amber Seals
"Kathryn helped me assigning my beacon on my car today! So welcoming and professional from the moment I walked in the door! Ten out of ten would definitely recommend!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear Kathryn made your visit such a great experience. We strive to provide excellent customer service. We appreciate the recommendation and are always here to help!"